Question 1

Will an agent ever post or send something without my approval?

Accepted Answer

No. Review replies, social posts, and email campaigns stay in your approval queue until you approve them. Nothing is published or sent without both your approval and a connection you've separately authorized.

Question 2

Do you need my Google, Instagram, or email passwords?

Accepted Answer

Never. When an agent needs access to another service, you'll grant it through that service's official authorization screen, and you can revoke it anytime. If anyone asks for your password on our behalf, don't share it.

Question 3

Are the integrations live today?

Accepted Answer

Not yet. Connections to Google Business Profile, social platforms, and email marketing tools are planned and will be set up with each customer during onboarding once they're ready.

Question 4

What does the Customer Support Agent know?

Accepted Answer

Only what you approve: your menus, hours, FAQs, and policies. If a guest asks something outside that — or something sensitive like allergies — it tells them it will check with staff and escalates the question.

Question 5

Who receives the Email & Loyalty Manager's emails?

Accepted Answer

Only guests who have opted in to hear from you. We don't use purchased lists, and every email includes an unsubscribe option.

Question 6

How much does it cost?

Accepted Answer

Individual agents range from $49 to $129 per month. The Restaurant Growth Bundle includes all four for $249 per month. All pricing is proposed and will be finalized, along with usage limits, before launch. Extra usage, premium video, paid ads, and custom work are not included unless separately agreed.

Question 7

What are the usage limits?

Accepted Answer

Each agent has proposed limits — for example, a number of reply drafts or chat conversations per month. You'll find them on each agent's page. They'll be finalized before launch.

Question 8

How does the Social Media Manager post allowance work?

Accepted Answer

Up to 40 approved posts per month across Instagram, Facebook, TikTok, YouTube, and X. Each platform version counts as one post. A post counts against your allowance when you approve it. Your monthly post allowance resets each billing cycle. Unused posts don't roll over and aren't refundable. Social scheduling and publishing remain unavailable.

Question 9

Is my restaurant's data kept separate?

Accepted Answer

Yes. Each restaurant's information is stored separately and protected so that only your team can see it.

Question 10

Can I pay online today?

Accepted Answer

Not yet. Start by booking a demo — we'll walk you through the agents and get you set up when we launch.

Questions owners ask us

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